FAQ

 

What types of watches do you offer?

GreyDial specializes in luxury timepieces, featuring a curated selection of pre-owned watches from iconic brands such as Breitling and Cartier. Each watch is chosen for its timeless elegance and exceptional craftsmanship.

How come your watches are so cheaper than other marketplaces?

We source our watches through trusted suppliers and private collections, allowing us to offer authentic Medium/High end timepieces at more competitive prices than traditional retailers. We keep our overhead low and operate primarily online, which helps us pass those savings directly to our customers—without compromising on quality, authenticity, or service. Every watch we sell comes with its original box, booklets, and warranty for your peace of mind.

Are the pre-owned watches in excellent condition?

Yes, all pre-owned watches available at GreyDial are meticulously inspected to ensure they are in excellent condition. We prioritize quality and authenticity, providing our customers with timepieces that meet high standards.

Do your watches come with original packaging and documentation?

Each watch purchased from GreyDial includes original packaging and documentation, which adds to the authenticity and value of the timepiece. This ensures that you receive a product that is not only luxurious but also verifiable.

What is the return policy for your watches?

While specific return policies may vary, generally customers have a 30 day window for returns. Our aim is to ensure customer satisfaction with every purchase.

How can I verify the authenticity of a watch?

Each watch sold by GreyDial comes with original documentation that serves as proof of authenticity. Additionally, our rigorous inspection process ensures that every timepiece meets the standards expected of luxury brands. If you're still in doubt about our products , we can send them to an authenticator of your choice for a little extra charge, this will ensure both parties are satisfied. If it fails inspection , we'll give you back double what you originally paid.

What payment methods do you accept?

GreyDial accepts a variety of payment methods to accommodate our customers. This typically includes major credit cards, PayPal, Bank/ACH Transfers, and other secure payment options. Please refer to the checkout page for the most current payment options available.

Do you offer international shipping?

Yes, GreyDial provides international shipping options to ensure that customers around the world can enjoy our luxury timepieces. Shipping costs and delivery times may vary based on the destination, shipping is free for most of European Countries.

How can I contact customer service for further inquiries?

For any additional questions or concerns, customers can reach out to our customer service team through the contact information provided on our website. We are committed to providing prompt and informative assistance.